Last Updated: 01/21/2026
Introduction
This Privacy Policy explains how Projx.com Pty Ltd (ACN 646 179 080) ("Projx", "we", "us", or "our") collects, stores, maintains, uses, and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We are committed to protecting your privacy and handling your personal information responsibly and transparently. This Privacy Policy applies to all personal information we collect through our software, website, and any other interactions you have with us.
By providing your personal information to us, you consent to the collection, storage, use, and disclosure of your personal information in accordance with this Privacy Policy.
Updates to This Privacy Policy
We may update or modify this Privacy Policy from time to time to reflect changes in practices, technology, legal requirements, or operational reasons. Updated versions will be published on our website with a revised “Last Updated” date.
Your continued use of our services after changes are made constitutes acceptance of the updated Privacy Policy.
Types of Personal Information We Collect
- Identity Information: Full name, age, date of birth, and other identifying details used to verify identity.
- Contact Information: Residential or business address, email address, telephone number, and related contact details.
- Financial Information: Credit card details, bank account information, and payment-related data.
- Professional Information: Employment details, occupation, business activities, and professional affiliations.
- Technical Information: IP address, device type, browser details, operating system, geolocation data, and usage analytics.
- Marketing and Communications Data: Survey responses, feedback, promotional engagement, and communication preferences.
- Third-Party Information: Information about referees, emergency contacts, or authorised third parties.
- Additional Information: Any information voluntarily provided through software, websites, email, phone, or social media.
How We Collect Personal Information
Direct Collection from You
- Software Usage: Information collected when you register, access, or use our software platform.
- Website Interactions: Data provided through enquiry forms, information requests, or content interaction.
- Communications: Information shared via email, phone, SMS, live chat, or social media platforms.
- Content Engagement: Data collected from interaction with marketing materials or newsletters.
- Business Dealings: Information provided during investments, purchases, or contractual relationships.
Automated Collection Through Technology
- Web Analytics Tools: Usage data collected via tools such as Google Analytics.
- Cookies and Tracking Technologies: Browsing behaviour collected using cookies, pixels, and similar technologies.
- Device and Usage Data: Automatically collected technical and navigation-related information.
Collection from Third Parties
- Business Partners: Information received from affiliates and service providers.
- Public Sources: Data obtained from publicly available records and databases.
- Credit and Fraud Services: Information from credit reporting or fraud prevention agencies.
- Social Platforms: Data from professional and social networking platforms.
- Authorised Individuals: Information provided by referees or authorised contacts.
Use of Your Personal Information
Service Provision and Account Management
- Service Delivery: Providing software, services, account management, and subscribed features.
- Service Improvement: Enhancing performance and functionality based on usage and feedback.
Information and Support
- Customer Support: Responding to enquiries, requests, and support needs.
- Service Communications: Providing updates, documentation, and service-related information.
Administrative and Record-Keeping Purposes
- Business Records: Maintaining accurate records for legal, compliance, and operational purposes.
- Internal Operations: Managing accounting, invoicing, audits, and internal administration.
Third-Party Service Delivery
- Operational Support: Sharing information with contractors and service providers under confidentiality obligations.
Service Optimisation and Customer Experience
- Data Analysis: Improving services and user experience through analytics and research.
- Personalisation: Customising services based on preferences and usage patterns.
Legal Compliance and Dispute Resolution
- Legal Obligations: Complying with Australian laws and regulatory requirements.
- Rights Protection: Enforcing terms, resolving disputes, and handling complaints.
Marketing and Promotional Communications
- Marketing Outreach: Sending promotional content, newsletters, and product updates.
- Opt-Out Rights: Unsubscribing via email links, SMS responses, or direct contact.
Administrative Notifications
- System Messages: Sending security alerts, policy updates, and service notifications.
Employment Applications
- Recruitment Processing: Assessing applications, conducting checks, and managing recruitment communications.
Disclosure of Personal Information
- Service Providers: Disclosure to IT providers, payment processors, marketing agencies, and analytics partners.
- Professional Advisers: Sharing with lawyers, accountants, auditors, and insurers.
- Business Transactions: Disclosure during mergers, acquisitions, or corporate restructures.
- Legal Authorities: Disclosure to courts, regulators, or law enforcement when required.
Overseas Disclosure
We may disclose personal information to overseas recipients, including cloud service providers. Reasonable steps are taken to ensure compliance with Australian Privacy Principles.
Security of Personal Information
We implement technical, administrative, and physical safeguards to protect personal information.
- Access Controls: Password-protected systems with restricted access.
- Data Encryption: Encryption during storage and transmission.
- System Security: Regular updates and security assessments.
- Staff Training: Ongoing privacy and data protection training.
- Physical Security: Controlled access to secure facilities.
- Data Backups: Regular backup procedures to prevent data loss.
Absolute security cannot be guaranteed. Users are responsible for safeguarding account credentials.
Third-Party Websites and Links
Our website may contain links to third-party websites not controlled by us. We are not responsible for their privacy practices or content. Users should review third-party privacy policies independently.
Accessing and Correcting Your Personal Information
Requesting Access
You may request access to your personal information by contacting us and providing sufficient identification details. Requests are typically processed within 30 days.
Access may be denied in limited circumstances permitted by law, with written reasons provided.
Correcting Information
You may request correction of inaccurate or outdated personal information. If a correction request is denied, written reasons and complaint options will be provided.
Making a Complaint
How to Make a Complaint
- Complainant Details: Full name and contact information.
- Complaint Description: Clear explanation of the concern.
- Supporting Evidence: Relevant documents or correspondence.
- Preferred Outcome: Desired resolution.
How We Handle Complaints
- Acknowledgement: Complaint receipt confirmed within 5 business days.
- Investigation: Thorough and fair review.
- Response: Written outcome provided within 30 days.
If unresolved, complaints may be escalated to the Office of the Australian Information Commissioner (OAIC).
Retention of Personal Information
We retain personal information only as long as necessary for legal, operational, and business purposes. When no longer required, information is securely destroyed or de-identified.
Children’s Privacy
Our services are not intended for individuals under 18 years of age. Any inadvertently collected child data will be deleted promptly.
Contact Information
Company: Projx.com Pty Ltd
ACN: 646 179 080
Email: [Contact email address]
Telephone: [Contact telephone number]
Address: [Physical address]
